Panda Pay Payment Authorization Agreement

1. Authorized Transactions

This authorization covers the following electronic fund transfers:

• Recurring Debits — Bank Connection Fee: A recurring debit at the rate and billing frequency disclosed and authorized by you at enrollment, beginning on the date shown at enrollment. Debits are initiated on or shortly after each scheduled date (transfers are processed on business days). If the amount changes, we will notify you in advance of the first debit at the new amount. For subscription details and cancellation instructions, see Section 9 of our Terms & Conditions.
• Debits — Cash Flex™ ("Cash Flex") Return: One or more debits, each in an amount up to your outstanding Cash Flex balance, which together will not exceed the total you confirmed in the app (the Cash Flex amount plus any expedited delivery fee you selected). Debits begin on or after the return date you confirmed and may continue on subsequent business days until the total is collected. An individual debit may be for less than the full amount, and the number of collection debits for a single Cash Flex is limited as described in Section 3. The total return amount (including any delivery fee) and the return date are displayed in the app before you confirm Cash Flex. By confirming, you authorize these debits.
• Debits — Expedited Delivery Fee: If you select expedited delivery for Cash Flex, a fee in the amount of the then-current expedited processing fee, as displayed in the app at the time of selection. The fee is included in the total return amount shown in the app and is collected together with the Cash Flex return debits described above. By selecting expedited delivery, you authorize this charge.
• Credits — Cash Flex Delivery: A credit to your linked bank account for the Cash Flex amount you confirmed.

When you accept Cash Flex, you separately authorize Panda Pay to initiate one or more electronic debits from your linked bank account, totaling up to the amount of Cash Flex plus any expedited delivery fee you selected, on or after the return date you selected. This separate authorization is given each time you confirm Cash Flex in the app.

You are not required to wait for these scheduled debits: you may return your Cash Flex early at any time in the app.

If you have an outstanding Cash Flex and you link a different or replacement bank account — for example, after disconnecting a previously linked account — we will ask you to authorize return debits from that account before initiating them. Disconnecting a bank account or linking a new one does not, by itself, cancel an outstanding Cash Flex return.

Cash Flex is not a loan. The return debit described above is not a loan repayment.

2. Cancelling a Scheduled Debit

You may cancel any scheduled electronic debit by contacting us at support@pandapay.money at least 3 business days before the scheduled transfer date. If we receive your request less than 3 business days before the scheduled date, we may not be able to cancel the debit in time.

To place a formal stop-payment order on a scheduled debit, you may also contact your bank directly. Stop-payment rights on your bank account are provided by the financial institution that holds your account.

3. Failed Debits and Insufficient Funds

If a scheduled debit is returned due to insufficient funds or uncollected funds, Panda Pay may re-initiate the authorized debit up to two (2) additional times, for a maximum of three (3) total attempts. Debits returned for other reasons (such as a closed account or revoked authorization) will not be re-initiated. Panda Pay will not charge additional fees for failed or re-initiated debits. Collecting a Cash Flex return in more than one partial debit, as described in Section 1, is separate from re-initiating a returned debit; the number of collection debits for a single Cash Flex is limited.

Your bank may charge you overdraft fees, NSF fees, or returned item fees for failed debits. These fees are imposed by your bank, not by Panda Pay, and Panda Pay is not responsible for them.

If you are unable to return funds, contact us at support@pandapay.money.

4. Disputes and Errors

If you believe a debit Panda Pay initiated was unauthorized, incorrect, or that you were charged in error, contact us at support@pandapay.money or write to us at Radiant Union LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702. When contacting us, please include:

• Your name and the email address associated with your Panda Pay account
• A description of the issue and why you believe it is incorrect
• The dollar amount and date of the debit

We will investigate in good faith and, if we determine the error was caused by Panda Pay, we will correct the error and reimburse any overdraft, NSF, or returned item fees charged to you by your bank solely as a result of our error.

This dispute process is a contractual commitment from Panda Pay and is separate from your rights under federal law. Your bank is the financial institution that holds your account. Federal consumer protections that apply to electronic fund transfers from your bank account — including formal error resolution, stop-payment rights, and limitations on liability for unauthorized transfers — are provided by your bank. To invoke those rights, contact your bank directly within the timeframes required by your bank's disclosures.

5. Account Information and Processing

You agree to maintain a valid linked bank account and to update your account information promptly if it changes. You represent that you are the account holder of the linked bank account or are authorized to initiate debits from the account.

Electronic fund transfers are processed through the Automated Clearing House (ACH) network via our banking and payment partners. For Cash Flex return debits, the total maximum amount and the return date will be displayed and confirmed by you in the app before any debit is initiated. Debits and credits will appear on your bank statement with a descriptor identifying Panda Pay.

The authorization text you agree to is presented in the app at the time of your confirmation, and a record of each authorization is retained; you may request a copy at any time by contacting support@pandapay.money. Records of your transactions are available in the app. Closing your Panda Pay account or unlinking your bank does not cancel debits that have already been initiated.