Support

Real humans, fast replies

Our support specialists answer in minutes to help with cash advances, bank connections, or device verification. If you need help with your Panda Pay cash advance or have questions about your account, we're here every day.

Email us at support@pandapay.money or start a new ticket in the app. We're here 7 days a week with typical replies under 1 hour.

We can help with

• Cash advance questions or limits
• Bank linking or security checks
• Disputes, refunds, and device verification

Whether your cash advance is pending, your repayment date needs clarification, or you’re having trouble connecting your bank, our team can help quickly.

Security & privacy

We never store bank usernames or passwords, and messages you send us are encrypted in transit. Panda Pay uses bank-grade encryption for all connections.

Quick fixes

• Cash advance pending? Most banks take 2–10 minutes.
• Bank not linking? Re-verify your login and check bank alerts.
• New device? The app will guide you through identity verification.

These steps fix most common Panda Pay support issues in minutes.

Quick answers

• When will my cash advance arrive? Instant arrives in minutes; ACH typically takes about 3 business days.
• What if repayment fails? We’ll notify you with next steps.
• How do I unlink my bank? Disconnect anytime in the app (Settings → Bank).

Still need help?

Send us a note and we’ll email you back.